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    Payment & Dispatch

    CH EU Worldwide
    Currency CHF EUR USD
    Shipping costs 7 17.00 30.00
    Dispatch days 3 4-5 4-8

    Payment options

    We offer you PayPal and ebanking as payment option. For other payment options, please contact us.

    Order process

    Once you have put together your personal backpack under “Take Control” and sent us the order, you will get a confirmation of your order incl. a PDF-Invoice by email from us.
    We will start the manufacturing of your personal backpack after receipt of payment. See point 7 of the GTC.

    Manufacturing time

    The backpack will be manufactured for you personally. This also means that, depending on customer demand, the period for the manufacture of the goods (excluding delivery) is approx. 2 weeks from receipt of payment. Exclusivity takes time – but anticipation is known to be the most beautiful kind of joy! Of course, we will keep you up to date after receipt of order. See point 3 of the GTC.

    Material

    Care instructions: After a rain shower or at high humidity, we recommend opening the backpack and the secret pocket after use and airing them thoroughly. It is possible to clean the fabric with warm water (max. 30° C) and customary mild detergent.

    Material: Not only the customer satisfaction, but also the environment is close to our heart. Therefore, Franek Design works exclusively with fabrics which are certified to the Oeko-Tex® Standard 100.